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Natural Language Engineering 1 (1): 000000. Printed in the United Kingdom c 1998 Cambridge University Press
 

Summary: Natural Language Engineering 1 (1): 000000. Printed in the United Kingdom
c 1998 Cambridge University Press
1
An Architecture for a Generic Dialogue Shell
J. A L L E N, D. B Y R O N, M. D Z I K O V S K A,
G. F E R G U S O N, L. G A L E S C U, A. S T E N T
Department of Computer Science, University of Rochester
Rochester, NY 14627
(Received 1 March 2000)
1 Introduction
Different researchers use the term "dialogue system" in different ways with little
in common beyond the belief that a dialogue system necessarily interacts with a
human. For some, a dialogue system involves some mechanism to constrain the
interaction, such as a script that specifies system prompts and user responses. The
most common examples of this type of system in use are the telephone interfaces
based on keyed or spoken menu selection (e.g., "if you want your account balance,
press or say 1," and so on). The goal here is to restrict the user's options in the
interaction to simplify the language processing. For others, dialogue work aims to
produce machines that can mimic human conversation. Work in this area aims to
provide intuitive access to a wide range of applications, either over the telephone

  

Source: Allen, James F. - Department of Computer Science, University of Rochester
Fisher, Kathleen - AT&T Labs Research

 

Collections: Computer Technologies and Information Sciences