Summary: From: Onkar Singh
Subject: Regarding the issue with Simplify
Date: 2008 July 20 6:09:47 PM EDT
Dear Dr. Henry,
I am Onkar Singh, Manager of Technology Services Group at Wolfram Research, Inc. I have come across the long-standing issue
reported by you regarding Simplify where in our recent versions, including the shipping version (6.0.3) gives much slower results (or no
result) as compared to version 2.2. I am responsible for investigating and resolving this and I will do my best to get this fixed as quickly
as I can.
I also want to convey to you that we truly appreciate your candid feedback, and since I found out about this issue, I have been working
with our development team to see how we can fix this to your satisfaction.
I have collected all the relevant information regarding this issue dating back to when this was first recorded in Technical Support and am
working directly with the developers concerned regarding this. I will keep you posted on any progress that we make.
Finally, I would really like to appreciate your patience and communication regarding this issue. I am really disappointed to see that this
issue has been continuing over so many years, and we have not been able to resolve it.
Please do not hesitate to write to me or call me directly regarding this or any other questions that you might have. My phone number is
Manager, Technology Services Group