Home

About

Advanced Search

Browse by Discipline

Scientific Societies

E-print Alerts

Add E-prints

E-print Network
FAQHELPSITE MAPCONTACT US


  Advanced Search  

 
Just Talk to Me McDonald & Ackerman 1 Just Talk to Me: A Field Study of Expertise Location
 

Summary: Just Talk to Me McDonald & Ackerman 1
Just Talk to Me: A Field Study of Expertise Location
David W. McDonald and Mark S. Ackerman
Department of Information and Computer Science
University of California, Irvine
Irvine, CA 92697-3425
{dmcdonal, ackerman}@ics.uci.edu
http://www.ics.uci.edu/CORPS/dmcdonal
http://www.ics.uci.edu/CORPS/ackerman
ABSTRACT
Everyday, people in organizations must solve their prob-
lems to get their work accomplished. To do so, they often
must find others with knowledge and information. Systems
that assist users with finding such expertise are increasingly
interesting to organizations and scientific communities.
But, as we begin to design and construct such systems, it is
important to determine what we are attempting to augment.
Accordingly, we conducted a five-month field study of a
medium-sized software firm. We found the participants use
complex, iterative behaviors to minimize the number of

  

Source: Ackerman, Mark S. - Department of Electrical Engineering and Computer Science & School of Information, University of Michigan
McDonald, David W. - Information School, University of Washington at Seattle

 

Collections: Computer Technologies and Information Sciences