Summary: Just Talk to Me McDonald & Ackerman 1
Just Talk to Me: A Field Study of Expertise Location
David W. McDonald and Mark S. Ackerman
Department of Information and Computer Science
University of California, Irvine
Irvine, CA 92697-3425
Everyday, people in organizations must solve their prob-
lems to get their work accomplished. To do so, they often
must find others with knowledge and information. Systems
that assist users with finding such expertise are increasingly
interesting to organizations and scientific communities.
But, as we begin to design and construct such systems, it is
important to determine what we are attempting to augment.
Accordingly, we conducted a five-month field study of a
medium-sized software firm. We found the participants use
complex, iterative behaviors to minimize the number of