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Copyright 2001 IEEE. Published in the Proceedings of the Hawai'i International Conference On System Sciences, January 3-6, 2001, Maui, Hawaii.
 

Summary: Copyright 2001 IEEE. Published in the Proceedings of the Hawai'i International Conference On
System Sciences, January 3-6, 2001, Maui, Hawaii.
Collection and Exploitation of Expert Knowledge in Web Assistant Systems
Johan Aberg and Nahid Shahmehri
Department of Computer and Information Science, Linköping University, Sweden
E-mail: {johab,nahsh}@ida.liu.se
Abstract
Recent research and commercial developments have
highlighted the importance of human involvement in user
support for web information systems. In our earlier work
a web assistant system has been introduced, which is a
hybrid support system with human web assistants and
computer-based support. An important issue with web
assistant systems is how to make optimal use of these
support resources. We use a knowledge management
approach with frequently asked questions for a question-
answering system that acts as a question filter for the
human assistants. Knowledge is continuously collected
from the assistants and exploited to augment the question-
answering capabilities. Our system has been deployed

  

Source: Aberg, Johan - Department of Computer and Information Science, Linköpings Universitet

 

Collections: Computer Technologies and Information Sciences