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Summary: User-Adaptive Configuration of Products and Services
L. Ardissono1, G. Friedrich2, A. Goy1, M. Holland3, G. Petrone1, C. Russ2 and R. Sch¨afer4
(1) Dipartimento di Informatica, Universit`a di Torino, Italy
liliana, goy, giovannaĦ@di.unito.it
(2) Computer Science and Manufacturing Research Group, University of Klagenfurt, Austria
gerhard.friedrich, russoĦ@ifit.uni-klu.ac.at
(3)BTExact Technologies, UK, matthew.holland@bt.com
(4) Ralph.Schaefer@r77.de
Abstract
Configuration systems are key tools in the sales of
complex services and products because they sup-
port the dynamic generation of solutions. How-
ever, such systems, typically designed for expert
users, are too technical for the average customer of
a Web store. As a solution to this issue, we present
a model for the integration of Intelligent User In-
terfaces and Configuration techniques. This model
supports the development of adaptive configuration
systems, which help the user in the selection of the
features to be set and present the solutions accord-
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