Summary: Introducing Instant Messaging and Chat in the Workplace
James D. Herbsleb, David L. Atkins
Bell Laboratories, Lucent Technologies
2701 Lucent Lane
Lisle, IL 60532
+1 630 713 1868
jherbsleb, datkins@lucent.com
David G. Boyer
Avaya Communications
101 Crawfords Corner Rd
Holmdel, NJ 07733
dgboyer@avaya.com
Mark Handel, Thomas A. Finholt
School of Information, University of
Michigan
3218 School of Information North
Ann Arbor, MI 48109
handel, finholt@umich.edu
ABSTRACT
We report on our experiences of introducing an instant

Source: Atkins, David - Department of Computer and Information Science, University of Oregon

Collections: Computer Technologies and Information Sciences