Summary: Modelling and Analysing Human Behaviour in a Department Store using
Discrete Event and Agent Based Simulation
Mazlina Abdul Majid
School of Computer Science & Information Technology
University of Nottingham, Nottingham, UK
Discrete Event Simulation (DES) is a very popular simulation technique in Operational
Research. Recently, there has been the emergence of another technique, namely Agent
Based Simulation (ABS). Although there is a lot of literature relating to DES and ABS,
we have found less that focuses on exploring the capabilities of both in tackling human
behaviour issues. In order to understand the gap between these two simulation
techniques, therefore, our aim is to understand the distinctions between DES and ABS
models with the real world phenomenon in modelling and simulating human behaviour.
In achieving the aim, we have carried out a case study at a department store. Both DES
and ABS models will be compared using the same problem domain which is concerning
on management policy in a fitting room. The behaviour of staffs while working and
customers' satisfaction will be modelled for both models behaviour understanding.