Progress in Addressing Workers' Concerns Related to Chemical Vapors at the Hanford Site - 19054
- Washington River Protection Solutions (United States)
- CTEH LLC (United States)
Washington River Protections Solutions, LLC (WRPS) is the prime contractor for the Department of Energy (DOE) Tank Farm Operations at the Hanford Site, and is responsible for the management and retrieval of millions of gallons of radioactive and chemical wastes, stored in 177 underground tanks; a legacy of decades of production activities at the Site. The potential for workforce exposure to the chemical vapors from the tanks has long been a concern for the workforce and for DOE and its tank contractors; concerns about tank vapors is an issue that pre-dates WRPS's incumbency as the Tank Operations Contractor. In response to an increase in the number of tank vapor events reported by workers at the Hanford Site in 2014, WRPS commissioned the Savannah River National Laboratory with establishing and overseeing a panel of external, independent experts (Tank Vapor Assessment Team (TVAT)) to examine chemical vapor management and related worker-protection measures at the Hanford Tank Farms. The TVAT released the Hanford Tank Vapor Assessment Report (SRNL-RP-2014-00791) in late 2014, which included several recommendations to reduce the potential for chemical vapor exposures. From 2015- 2018, governmental and external groups conducted additional assessments to review the progress made in implementing the TVAT recommendations, and the overall Industrial Hygiene (IH) program. All of these assessments specifically recommended WRPS take action to improve communications with the workforce around the subject of tank vapors. Some further recommended assessing the effectiveness of vapors-related communications. In fiscal year 2016, WRPS and DOE Office of River Protection (DOE-ORP) formed an Integrated Project Team (IPT) to: (1) develop the strategy for addressing chemical vapors and (2) define the future chemical vapor protection actions at the Tank Farms. The actions are designed to address the recommendations from the external assessments as part of the overall effort to mitigate vapors-related exposure incidences, and to ensure workers are safe and feel safe while working in and around the Hanford Tank Farms. A comprehensive vapor management communication plan, engagement processes, and effectiveness measurements were established as essential components of the IPT effort. The Chemical Protection Program Office (CPPO) was formed, in part, to deliver on these IPT initiatives, monitor performance, and drive improvements to WRPS's vapors-related communications and engagement efforts at the Hanford Tank Farms. The CPPO was created as a temporary program office tailored to address these unique challenges by augmenting traditional company performance monitoring and communications (i.e. all employee e-mails, posters, and formal briefings). Modeled in broad concept after the successful program office WRPS created to support the American Recovery and Reinvestment Act, CPPO has also proven successful in its mission. Because concerns about chemical vapors in the workplace were expressed by the workforce, they are a key stakeholder. As such, the CPPO has concentrated its information sharing efforts toward the WRPS workforce. With a focus on empathetic engagement, continuous improvement, and transparent information sharing, the CPPO has developed and implemented a strategy for improving worker trust in vapors-related communications and increasing the workforce knowledge of responses taken to address chemical vapors. Effective implementation of this strategy is demonstrated by the results of workforce surveys, which indicate measured and important improvement in the effectiveness of vapors-communications and the knowledge level workers report about vapor issues compared to the previous year. This paper discusses the utilization of a temporary program office and the unique approach that the CPPO implemented to achieve success, including: strategic application of the technical and communications staff skill mix of the organization (including talent development opportunities such as stretch assignments for WRPS's Strategic Talent Development program members and support from WRPS college interns), teaming with other WRPS' organizations such as IH, Engineering and Communications and Public Relations (C and PR), the development of new types of information sharing to support the effort, and the methods by which the effectiveness of the communications efforts are measured to drive continuous improvement. (authors)
- Research Organization:
- WM Symposia, Inc., PO Box 27646, 85285-7646 Tempe, AZ (United States)
- OSTI ID:
- 23002885
- Report Number(s):
- INIS-US-21-WM-19054; TRN: US21V1000043218
- Resource Relation:
- Conference: WM2019: 45. Annual Waste Management Conference, Phoenix, AZ (United States), 3-7 Mar 2019; Other Information: Country of input: France; 7 refs.; available online at: https://www.xcdsystem.com/wmsym/2019/index.html
- Country of Publication:
- United States
- Language:
- English
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