Approaches for Communicating Technical Information - 16012

Conference · Fri Jul 01 00:00:00 EDT 2016

OSTI ID:22837929

Booth, Peter ^[1]

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1. Hylton Environmental (United Kingdom)

Projects within the nuclear industry are generally complex and associated with high hazards. To achieve success there is often a necessity to apply innovation or adopt longer term strategies and solutions. Because of these long timescales and the fact that some approaches revolve around allowing natural radioactive decay to take place prior to visible action, the industry is sometimes perceived to be technically unable to make progress with its environmental and waste management obligations. Work within the industry additionally takes on a high profile and invariably creates greater levels of anxiety and mistrust in the eyes of stakeholders than comparable projects from non-nuclear related industries. Many aspects of the industry are still seen as secretive, environmentally detrimental and 'risky' and all components of the nuclear life-cycle are therefore open to external scrutiny. Although communication and engagement has increased greatly over the years, especially in developed countries, there is still room for improvement in this field. Such improvement might relate to the frequency and level of engagement, the subject matter or the actual process itself. Communication with stakeholders is required throughout the various phases of the nuclear lifecycle whether the activity relates to mining/milling of uranium, fuel production, operational plant activities, decommissioning, remediation or waste management. The concerns and aspirations of stakeholders during these different activities will vary but need to be adequately addressed. Some organisations now have a basic engagement program and convince themselves that they are carrying out true engagement. But just ticking a box to say that an engagement program is in place does not provide evidence of its appropriateness or success as on many occasions' organisations might still not understand how to adequately engage and communicate technical information. It is not always the information we choose to communicate but that which might be withheld that is often perceived to be most relevant to the stakeholder community. Communicating technical information isn't as straightforward as it sounds, but still has to be undertaken, otherwise trust, understanding and acceptance of chosen options will not be achieved. I utilise what I call the 'ten principles of engagement' which I believe can help when communicating technical Information in relation to nuclear and radiological matters. These are; 1. Develop Trust. 2. Educating people and providing information in a transparent manner. 3. Develop an engagement process that is truly a two way process. 4. Openly discuss risk perception and risk communication. 5. Never try to trivialise risk. 6. Where possible, simplify the language you use. 7. Put background and naturally occurring radioactivity into context. 8. Explain how radioactive materials are often used in everyday life. 9. Try to demonstrate that you too are a member of the public. 10.Walk the talk - Try to undertake what you wish others to undertake. Further research is being undertaken to determine if Mental Models might assist with the communication of nuclear and radiological information. A mental model is an explanation of someone's thought process about how something works in the real world. The mental model approach aims to investigate the judgment and decision-making processes of both expert and lay groups, thus allowing a comparison and visualisation of the different views to be made. It is undoubtedly worthwhile keeping a watching brief on the outcome of such research as we strive to improve our communication with the general public. The aim of this paper is to highlight some simple principles and approaches that can assist with the communication of technical information. (authors)

• Research Organization: WM Symposia, Inc., PO Box 27646, 85285-7646 Tempe, AZ (United States)
• OSTI ID: 22837929
• Report Number(s): INIS-US-19-WM-16012; TRN: US19V1122083284
• Resource Relation: Conference: WM2016: 42. Annual Waste Management Symposium, Phoenix, AZ (United States), 6-10 Mar 2016; Other Information: Country of input: France; 2 refs.; available online at: http://archive.wmsym.org/2016/index.html
• Country of Publication: United States
• Language: English

Related Subjects

12 MANAGEMENT OF RADIOACTIVE WASTES, AND NON-RADIOACTIVE WASTES FROM NUCLEAR FACILITIES
COMPARATIVE EVALUATIONS
DECISION MAKING
DECOMMISSIONING
GLOBAL ASPECTS
HAZARDS
LIFE CYCLE
MILLING
MINING
NUCLEAR DECAY
NUCLEAR FUELS
NUCLEAR INDUSTRY
RADIOACTIVE MATERIALS
RADIOACTIVE WASTE MANAGEMENT
RADIOACTIVITY
REMEDIAL ACTION
URANIUM